Support Policy

ProByte Studio provides technical support for products that are eligible for support during the applicable support period.

Support Includes

Depending on the product, support may include:

• Assistance with issues related to running the product.
• Fixing errors found in the original product.
• Assistance with understanding and meeting the basic product requirements.
• Help with issues related to the correct installation or setup of the product.

Support Does Not Include

Support may not include the following:

• Errors caused by modifications made by the customer.
• Removal or modification of essential product files.
• Conflicts caused by third-party products or scripts.
• Hosting, server, or network-related issues.
• Issues caused by external software or services not provided by ProByte Studio.
• Using the product on an unsupported version, system, or environment.
• Requests for new features or systems that are not included in the original product.

Any custom development or modification is considered a separate service unless otherwise agreed.